Looking For A New Home Phone Line?

The Utilty Warehouse Discount Club are now able to provide new line installations for customers. These will be charged at £99.99 if you need an engineer to visit, or just £25 if it is possible to restart the existing line. A massive saving compared to BT!

For more information please visit www.bills2big.com or alternatively call Esther on 0800 496 8111.

Would You Like A Free Laptop?

Our laptops are flying out of the door like hot cakes!

This amazing package offers all the benefits of BroadCall, and a free high-spec Fujitsu Siemens laptop. It is available to all existing and new customers who have at least one energy service with us.

• £450 worth of laptop
• £60 worth of wireless router
• £72 worth of anti-virus protection
• £100 pounds worth of warranty! (PC world second year cover = £8.99 per month)
• All for £10 more per month than standard broadcall for only 2 years interest free plus free phone calls!
  
  If you would like a Free Fujitsi Seimens Laptop combined with the UK's best broadband AND FREE UK CALLS then please contact Esther on Freephone 0800 496 8111 or visit http://www.bills2big.com/ for more information.

Asking For A Customer Appointment

Over the next few days, we will be looking at various important aspects of customer gathering - booking appointments, keeping things simple, the importance of asking for referrals and what to carry in your folder. Another piece of the puzzle is the importance of gaining multi-service customers. In 2007, 52% of the Company's customers were taking three or more services, with an average annual revenue per customer running close to £1,000 (At 5%, that's £4.16 per month of residual income!), but who is really interested in being average!?

Surely, we should be aiming for a minimum of four services per customer and much higher potential residual payments. Pushing for that little bit more and gathering multi-service customers is very worthwhile. Multi-service sign-ups = higher customer gathering bonus payments, more points for the voucher promotion and much higher residual income payments. In addition, multi-service customers save more money and stay with the Company much longer. In 2007, the average churn rate was 2% and this gets progressively lower, the more services a customer takes. So in a nut shell, a multi-service customer is a happier customer, that will earn you a much longer lasting residual income stream.

One view is that if you fail to offer the benefits of multi-services to all customers, then you are perhaps providing those customers with an incomplete service.Here's a video that demonstrates Group Director, Shannon Griffin booking a 'practice appointment', no doubt with a view to signing up a multi-service customer for at least four services, because that's what the top distributors do! Remember to press PLAY.

I hope this video will demonstrate just how simple we need to keep our dialogue when asking for customer appointments. Have a great day and be sure to make your next customer a multi-service, multi-income customer!

Explode your cheque with CGA's

Thanks to Jeremy Tromans for this useful article...

Are you missing a trick with the CGA opportunity? A small number of people regularly add new Customer Gathering Associates to their ranks and in the majority of cases, have been able to to turn one customer into LOTS of customers. With the launch of the customer referral scheme, the whole process of customer gathering for CGA's has become much easier.

You can download the CGA manual via the Extranet - it's worth a read. CGA's can qualify for discounts of between 2% and 4% off their own Utility Warehouse Bill. These discounts are calculated as a percentage of referred customer bills and can result in a CGA qualifying for a complete 100% rebate of their own bill...free gas, free electricity, free telephone, free broadband, free mobile etc. No other Company or offer comes close. If you can get your head around the CGA position - it's awesome.

We are making it easier for CGA’s to introduce new customers to our services by eliminating the need for them to attend training or keep updated stocks of our latest literature and application forms. They simply need to tell people about the great value and service we offer, perhaps show them their own bill as an example, and persuade their prospects to call our Freephone sales line. As long as the prospect quotes the CGA’s Executive ID when they call, then the customer will be added to their Genie in exactly the same way as if they had used a paper application form. Please note that CGA’s will not be entitled to receive the customer introduction bonus of £1 per service in respect of prospects who have used our Freephone sales line.

New Phone Line Installation

The Utility Warehouse Discount Club are now able to provide new line installations for customers. These will be charged at £99.99 if you need an engineer to visit, or just £25 if it is possible to restart the existing line. For more information please visit www.bills2big.com or alternatively call Esther on 0800 496 8111.

Credit Crunch

Thanks to Tony for forwarding on this article...

This is an article from yesterday's Daily Telegraph. Its just one of many carrying the same message.

MORTGAGE payments now account for a record £1 in every £4 of take-home pay, forcing households to cut their spending on “big ticket” items such as home improvements and holidays, according to a report.

Almost three in five adults have had to cancel planned purchases because of higher mortgage costs and the rapidly increasing cost of basic necessities such as petrol and groceries, Mintel, the market research company found. Mortgage payments now take up 25 per cent of the average household’s post-tax income — almost double the 14 per cent they absorbed just a decade ago and more than triple the eight per cent peak outlay at the height of the last housing boom in 1991, according to the research.

The study provided the latest illustration of how the credit crisis was hitting families’ finances.

The latest edition of its annual British Lifestyles survey found that one in five households (20 per cent) had delayed a family holiday, while one in six (16 per cent) had deferred home improvements and one in nine (11 per cent) had chosen not to increase their savings.

Financial experts said the survey provided further evidence of a wider slowdown in the economy. One said sales of large “discretionary” household items such as sofas and high-end electronics goods had “virtually fallen off a cliff”.

They blamed falling house prices and the credit crunch for stopping consumer spending in its tracks. Peter Ayton, the chief statistician at Mintel, said: “People are clearly starting to get a sense that things are not as easy financially as they once were.

“In light of the credit crunch, borrowing has now become harder and we are likely to see even more people having to make sacrifices when it comes to their spending in the future.”

Mintel’s report also highlighted that National Insurance contributions now take a 22 per cent bigger slice of the average household’s pre-tax pay than 10 years ago.

Mr Ayton continued: “While people are clearly aware of the rise in house prices, utility bills and the cost of food and petrol individually, many may not have thought about the combined impact these rises have had on their income. But this, along with the gradual increase in direct tax, has seriously dented people’s spending power and it is now more obvious than ever that incomes don’t stretch as far as they once did.”

David Bush, the head of retail at Grant Thornton, the accountants, said there was “no shadow of a doubt” that retailers selling discretionary products were now suffering. He said: “At places such as Land of Leather the trading has virtually fallen off a cliff in a very, very short period of time — we are talking three to six months.”

The Mintel survey comes just a day after the Royal Institute of Chartered Surveyors reported that Britain was experiencing its most widespread fall in house prices since records began 30 years ago.

A spokesman for the British Retail Consortium said: “It’s the big ticket items — the DIY and gardening retailers, electronics and also clothing — that have been doing the worst. People are cutting back on non-essentials.”

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So here you are able to offer your friends, family, workmates and neighbours savings of around £450+ per annum AND the opportunity to earn money too. Don't be one of the people who the article is talking about and don't let anyone you know become a victim of the "credit crunch"!

People are waiting to hear from you today... don't disappoint them!

If you would like to know how to save £450+ per annum on your utility bills then contact me today on Freephone 0800 496 8111 or visit http://www.bills2big.com/ NOW!

Passionate or Play It Safe?

I received this in my inbox today...

If I lined up ten of your friends and associates, would they all report that you are passionate, even fanatical about the work you do and the difference you make? My observation is quite the opposite. Most business owners may love what they do, but more often than not, they come across as tepid, hesitant, and uncommitted. When they talk about their business they are about as inspiring as a wet sponge. Look, I'm not out to insult you, but to challenge you.

If you are not passionate about what you do, excited by the difference you make, eager to share with others, inspired by your clients and moved by the abundance of opportunities and possibilities afforded by your business, you are missing the boat. And what's perplexing to me is that this is the very last thing that business owners focus on. Many people will do very little to nothing. Others will study everything they can about marketing. Still others will work hard to make external changes to their marketing. But very few will do the thing that makes the biggest difference of all: Expressing Authentic Excitement About Their Business!

Excitement, enthusiasm and passion are contagious. Certainly more contagious than "knowing it all" or having a perfect marketing message or even a beautiful web site. Those things (and many more) will emerge naturally out of your enthusiasm and passion. You don't do all of that stuff and hope that it adds up to excitement. You come from excitement and all your marketing will come together effortlessly.

But you say: "But I can't act excited, Robert, if I don't feel excited! You might be enthusiastic and passionate about your business. That's great, but my business is not inherently exciting. And besides, that's not my style. When you talk about having marketing breakthroughs, I just can't relate." I hear this kind of thing a lot. And it sounds very reasonable. In fact, most people would nod in agreement: "Yes, don't get too excited, you might be disappointed and you'll probably turn people off. Better to be low-key and play it safe." Ah yes, the mantra of the mediocre: "Play it Safe." What you may not realize is that playing it safe is killing your business, eliminating your future, suffocating your soul. Playing it safe has become more important than being fully alive. When you are fully alive, you don't think about yourself much or how good you look. You think of those you can serve, those you can make a difference with, those whom you can contribute to. And what more natural outlet to do this than through your business?

Ask yourself, "What is the deadly cost of playing it safe?"

And then ask, "What's really the worst thing that could happen if I let myself be excited, enthusiastic and passionate about my business?"

Finally, ask, "What breakthroughs might happen in my business if I allowed myself to express this excitement, enthusiasm and passion?"

Are you ready for this kind of breakthrough?

The More Clients Bottom Line: Marketing breakthroughs come from expressing your natural excitement, enthusiasm, and passion about your business. They do not come from playing it safe. Honestly answer those questions above. They are the gateway for the breakthrough you are looking for.